TotalDesk v1.7.1 – Helpdesk, Live Chat, Knowledge Base & Ticket System

TotalDesk is the only all in one helpdesk solution for WordPress. Including a ticket- & notification system, LiveChat, knowledgebase, report and integration module it contains all support features, that you need. Get rid of single helpdesk plugins and get TotalDesk!

TotalDesk HelpDesk Features

• Ticket System
  • 3 Different New Ticket Forms
  • Inbox Fetching
  • 2 Roles: Agent & Reporter
  • My Tickets Page
  • Set default values for new tickets
  • Set own ticket Status
  • Set custom ticket Types
  • Set custom ticket Project / Systems
  • Attachment Support
  • Inform Agents in Notifications
  • HTML WYSIWIG Comment Form
  • Saved replies
  • Logging / History system
  • XLS export
  • Reporters & Agents can reply to Email
  • Ticket Overview (assigned to, status in colors)
  • Set Inbox Archive Folder
• Notifications
  • Email Notifications
  • Desktop Notifications
  • Slack Notifications
  • Notify when a ticket has been created
  • Notify when someone replied
  • Notify when a status has changed
  • Notify when an agent has been assigned
• Livechat
  • Start a chat with a new subject (new ticket)
  • Enter a chat with a given ticket ID
  • Send a message (new ticket) when no agent is online
  • Every chat conversation will be saved
• Knowledge Base
  • Create a FAQ based on a ticket
  • Group FAQs into topics
  • Set custom Icons for Topics
  • Live search for FAQs
  • Track FAQ views
  • 3 Built-in widgets
  • Order FAQs by View / Popularity
  • 2 Layouts (boxed, list)
• Reports
  • Tickets By Agent
  • Tickets By Status
  • Tickets By Type
  • Tickets By System
  • Tickets By Year
  • Tickets By Month
  • Tickets By Year & Month
• Integrations
  • WooCommerce
  • Envato
  • Slack
• Well Documented

1.7.1
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- NEW:    Agents can create tickets on behalf of customers in the new ticket page:
- NEW:    FAQ search also searches in comments
- NEW:    Cleaned the plugin settings / moved fields
- NEW:    WooCommerce FAQ integration now can use excerpt + links. Also columns can be set now:
- NEW:    Custom fields will also be exported in Excel file
- NEW:    Topics widget can hide / show empty topics and display subcategories
- NEW:    Add / Create content before FAQs or Tickets
- FIX:    Live Search not working in sidebar when disabled in plugin settings
- FIX:    when new ticket got an error, previous filled out fields were gone
- FIX:    Live chat could not be started because of custom fields missing
- FIX:    Attachment lightbox hidden behind chat
- FIX:    Updated POT file