TotalDesk v1.7.1 – Helpdesk, Live Chat, Knowledge Base & Ticket System

 TotalDesk v1.7.1 – Helpdesk, Live Chat, Knowledge Base & Ticket System

TotalDesk is the only all in one helpdesk solution for WordPress. Including a ticket- & notification system, LiveChat, knowledgebase, report and integration module it contains all support features, that you need. Get rid of single helpdesk plugins and get TotalDesk!

TotalDesk HelpDesk Features

  • Ticket System
    • 3 Different New Ticket Forms
    • Inbox Fetching
    • 2 Roles: Agent & Reporter
    • My Tickets Page
    • Set default values for new tickets
    • Set own ticket Status
    • Set custom ticket Types
    • Set custom ticket Project / Systems
    • Attachment Support
    • Inform Agents in Notifications
    • HTML WYSIWIG Comment Form
    • Saved replies
    • Logging / History system
    • XLS export
    • Reporters & Agents can reply to Email
    • Ticket Overview (assigned to, status in colors)
    • Set Inbox Archive Folder
  • Notifications
    • Email Notifications
    • Desktop Notifications
    • Slack Notifications
    • Notify when a ticket has been created
    • Notify when someone replied
    • Notify when a status has changed
    • Notify when an agent has been assigned
  • Livechat
    • Start a chat with a new subject (new ticket)
    • Enter a chat with a given ticket ID
    • Send a message (new ticket) when no agent is online
    • Every chat conversation will be saved
  • Knowledge Base
    • Create a FAQ based on a ticket
    • Group FAQs into topics
    • Set custom Icons for Topics
    • Live search for FAQs
    • Track FAQ views
    • 3 Built-in widgets
    • Order FAQs by View / Popularity
    • 2 Layouts (boxed, list)
  • Reports
    • Tickets By Agent
    • Tickets By Status
    • Tickets By Type
    • Tickets By System
    • Tickets By Year
    • Tickets By Month
    • Tickets By Year & Month
  • Integrations
    • WooCommerce
    • Envato
    • Slack
  • Well Documented
Free Download
Free Demo
1.7.1
======
- NEW:    Agents can create tickets on behalf of customers in the new ticket page:
- NEW:    FAQ search also searches in comments
- NEW:    Cleaned the plugin settings / moved fields
- NEW:    WooCommerce FAQ integration now can use excerpt + links. Also columns can be set now:
- NEW:    Custom fields will also be exported in Excel file
- NEW:    Topics widget can hide / show empty topics and display subcategories
- NEW:    Add / Create content before FAQs or Tickets
- FIX:    Live Search not working in sidebar when disabled in plugin settings
- FIX:    when new ticket got an error, previous filled out fields were gone
- FIX:    Live chat could not be started because of custom fields missing
- FIX:    Attachment lightbox hidden behind chat
- FIX:    Updated POT file

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